Celebs Costumes, customer satisfaction is one of our top priorities. We take pride in delivering premium-quality leather jackets, celebrity-inspired outerwear, and fashion products crafted with attention to detail and quality standards. If for any reason you are not completely satisfied with your purchase, we are here to assist you through our transparent and customer-friendly return and refund process.
Please read the following policy carefully before initiating a return request.
Return Eligibility Period
Customers may request a return or refund within 30 days from the date the order is delivered.
Unfortunately, requests submitted after the 30-day return period may not qualify for a refund, exchange, or store credit.
Conditions for Returns
To qualify for a return, the item must meet the following requirements:
Product Condition
Returned products must be:
- New and unused
- Unworn and unwashed
- Free from stains, odors, or damage
- In original condition with all tags attached
Original Packaging
Items must be returned in their original packaging, including:
- Protective covers
- Tags
- Labels
- Accessories (if applicable)
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Customized jackets
- Personalized products
- Made-to-order items
- Final sale items
- Gift cards
However, exceptions may apply if the product arrives damaged, defective, or incorrect.
How To Start A Return
To initiate a return request, please follow these steps carefully:
Step 1: Contact Our Support Team
Email our customer support team at:
Email: info@celebscostumes.com
Please include:
- Your Order Number
- Reason for return
- Clear photos of the item (if damaged, defective, or incorrect)
Step 2: Return Authorization
Once your request is reviewed and approved, our support team will provide:
- Return instructions
- Return shipping address
- Additional guidance if necessary
Step 3: Ship The Item
Please securely package the item and return it using a reliable tracked shipping service such as:
- DHL
- FedEx
- UPS
- USPS
We strongly recommend keeping your tracking information until the return process is completed.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If you received:
- A damaged item
- A defective product
- An incorrect size was sent by our team
- The wrong product
Celebs Costumes may cover or assist with return shipping costs after verification.
Customers must provide clear images showing:
- Product defects
- Incorrect sizing labels
- Shipping errors
This helps us process claims quickly and accurately.
Customer Preference Returns
If the return is due to:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
- No longer wanting the item
The customer will be responsible for all return shipping expenses.
Original shipping charges are non-refundable.
Refund Process
Inspection & Approval
After we receive your returned item, our team will inspect the product to verify eligibility.
Once inspection is completed, we will notify you regarding:
- Refund approval
- Refund rejection (if applicable)
- Additional information if needed
Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Refund processing typically takes:
- 3–5 business days after approval
Please note that actual processing times may vary depending on your bank or payment provider.
No Restocking Fees
Celebs Costumes does not charge any restocking fees for eligible returns.
We believe in maintaining fair and transparent customer service practices.
Exchanges Policy
Currently, we do not offer direct product exchanges.
If you would like a different size, color, or style, please:
- Return the original eligible item for a refund
- Place a new order separately through our website
This process helps ensure faster order fulfillment and accurate inventory management.
International Orders & Customs
Celebs Costumes ships internationally through trusted carriers, including DHL, FedEx, and UPS.
Please note:
- Original shipping charges are non-refundable
- Customs duties and import taxes are non-refundable
- International customers are responsible for local customs fees or import regulations
We recommend reviewing your country’s import policies before placing an order.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again
- Contact your credit card provider
- Contact your bank for pending transaction updates
If you still require assistance, please contact us directly at:
info@celebscostumes.com
Order Cancellation Policy
Orders may only be canceled before they enter the processing or shipment stages.
Once an order has been processed or shipped, cancellation may no longer be possible.
To request cancellation, contact us immediately after placing your order.
Fraud Prevention & Abuse Protection
Celebs Costumes reserves the right to:
- Refuse suspicious returns
- Reject worn or altered products
- Limit excessive return behavior
- Decline returns that violate our policy terms
These measures help maintain fair service standards for all customers.
Contact Information
If you have questions regarding returns, refunds, or exchanges, please contact us:
Business Name: Celebs Costumes
Website: Celebs Costumes Official Website
Email: info@celebscostumes.com
Phone: +1 (720) 6429968
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Address: 19009 S Laurel Park Rd SPC 406, Compton, CA 90220, United States